Service QC Analyst

Danaher • FL

99d

About The Position

The Service QC Analyst is responsible for leading the evaluation of record activities and findings as part of an ongoing global field service quality control process. This includes driving prioritization, management and participation in projects that are related to the customer facing global service and support enablement and use of tools and process. This position reports to the Senior Manager of Global Service Compliance and Technical Publications and is part of the Service Organization located at Miami, FL site. This will be an on-site role.

Requirements

• Bachelor’s degree in closely related field with multiple years of experience.
• Advanced knowledge of Microsoft Office tools (e.g., Word, Excel, PowerPoint) and PDF editor software.
• Effective communicator - excellent verbal, written and oral presentation skills are a must. Must have the ability to adapt to different audiences.
• Documentation Expertise - skill in gathering, organizing, verifying, and presenting comprehensive documentation and evidence to auditors in a structured and timely manner.

Nice To Haves

• Knowledge of relevant internal policies, industry standards, and regulatory frameworks (e.g., SOX, HIPAA, GDPR, ISO standards, etc.) applicable to the records and operations being audited.
• Organizational Skills - strong ability to manage multiple audit requests, deadlines, and documentation requirements concurrently.
• Exceptional Attention to Detail - critical for accurately auditing records and ensuring that information provided to auditors is precise and complete.

Responsibilities

• Evaluate documentation of service records against expected standard across a complex product portfolio and provide insight as to what trends are impacting the business, utilizing analytics with trending of failures including recommendations for improvement.
• Facilitate informed evaluation of technical steps taken as evidenced within the service records being reviewed.
• Gather, organize, and provide comprehensive documentation and evidence requested by auditors in a timely and accurate manner.
• Stay informed about relevant regulatory requirements, industry standards, and internal policies that impact service operations.

Benefits

• Comprehensive health care program.
• Paid time off.
• Flexible, remote working arrangements for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees