Service Provider Network Regional Manager - Indiana

TrxNow®

3d•$50,000 - $80,000•Remote

About The Position

The Regional Territory Manager will be responsible for developing, maintaining, and optimizing a network of service providers to deliver roadside assistance to members within a specific geographical area. This includes negotiating contracts, ensuring adequate service coverage (especially in high-volume areas), evaluating and managing provider performance, resolving problems and issues, and ensuring the delivery of high-quality service to our members. The right candidate will have demonstrated industry knowledge of roadside assistance, ability to build business partnerships with third party providers, and competence to resolve challenging problems with minimal guidance. The Regional Territory Manager is an administrative role and a full-time position. The role will operate in a remote environment and a standard business week (Monday through Friday between 8 AM and 6 PM).

Requirements

Excellent analytical, organization, and interpersonal skills (verbal and written) with proven ability to build rapport and effectively communicate with diverse individuals
Self-motivated and directed with effective time management skills, ability to work under minimal guidance, and manage multiple projects
Strong dispute resolution, negotiation, and collaboration skills
Demonstrated agility and a hybrid skillset, seamlessly blending relationship development expertise with the ability to drive field-level program performance effectively.

Nice To Haves

Bachelor’s degree
3+ years of experience in Account/Vendor Management
Client Management or program management experience
5+ years of experience in the roadside assistance industry

Responsibilities

Analyze current vendor performance, creating organizational standards, and streamlining processes.
Develop and maintain vendor relationships through regular and in-person engagements that drive cost efficiency, speed, and quality outcomes for TrxNow partners and members.
Build strong relationships with existing service providers and recruit new ones as needed to maintain adequate coverage within the assigned territory.
Identify and address gaps in the service provider network to ensure comprehensive coverage for our members.
Monitor key performance indicators (KPIs) like call acceptance rates, ETA accuracy, and customer satisfaction, and work with providers to improve performance.
Ensure providers are properly trained on company procedures, service standards, and the use of relevant tools and technologies.
Leverage technology and digital dispatching solutions to streamline operations and improve the customer experience.
Manage internal claims cost for the network of providers within assigned territory.
Serve as a primary point of contact between TrxNow and service providers, providing support and resolving any issues that may arise.
Resolve vendor disputes or issues quickly and efficiently.
Maintain accurate provider contract files, credentials, and correspondence materials.
Analyze market trends and service demands within region to anticipate needs.
Prepare and present regular reports to company management on territory engagement activities and provider network metrics including cost, efficiency, and customer satisfaction.
Ensure adequate resources are available to support customer demand and reduce service gaps.
Manage territory to achieve territory adoption, deliver claims, satisfaction and retention goals, and exceed growth targets.
Keep abreast of market trends in the automotive, insurance and roadside assistance sectors. Use this information to elevate individual performance and solution refinement.
Travel within assigned territory and to represent TrxNow at industry trade shows and events.