Service Project Supervisor - Lake City, Florida

Xylem • Jacksonville, FL

17d • $80,000 - $95,000 • Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Join our Xylem Dewatering Team and the trusted Godwin Pumps brand, where we keep water moving wherever and whenever it’s needed most. We’re hiring a Service Project Supervisor in Lake City/White Springs Florida — a hands-on leader who thrives in the field and takes pride in getting the job done right. In this role, you’ll lead a dedicated team, oversee specialized vehicles and equipment, and manage customer projects from start to finish. You’ll ensure every job runs safely, efficiently, and on time — keeping critical operations flowing for our customers. If you’re ready to lead from the front, solve challenges in real time, and make a difference every day, Xylem is the place to do it. Expect to spend 85% of your time in the field and 15% at our Jacksonville, FL branch — driving results where it matters most. Be part of something essential. Join Xylem and help us shape the future of water. Company vehicle will be assigned

Requirements

• Construction, Field and Pumps experience preferred
• 2-3 years’ experience in project supervisory role.
• 3-5 years of relevant experience with knowledge of industrial dewatering , water management, construction, MSHA and OSHA
• MSHA and OSHA Certifications
• Preferred: Bachelor’s/technical degree or equivalent experience.
• Strong problem solving and negotiation skills
• Effective interpersonal skills with customers, coworkers, and management teams
• Strong teamwork and organizational skills with the ability to multi-task.
• 3-5 years of submersible pump experience required.
• Efficient in Microsoft Office, standard asset systems/software.
• Waste Water System experience and pump experience is a plus.

Nice To Haves

• Preferred: Bachelor’s/technical degree or equivalent experience.
• Waste Water System experience and pump experience is a plus.

Responsibilities

• Supervise and work with the team on field tasks
• Project Management: Manages projects to ensure on-time completion according to specifications and within budgeted costs. Host projects kick off meetings. Responsible for aligning project execution team with project deliverables and timelines. Serves as the main point of contact for customers, suppliers, and colleagues to effectively execute project deliverables. Reviews submittal requirements and all technical requirements of project. Ensures project execution team develops submittals in accordance with project requirements and timelines. Coordinates with third party vendors to ensure submittals for buyout items are developed in accordance with specifications. Upon receiving approved technical submittal from customer, coordinate with the project execution team to ensure all equipment is released to the appropriate parties. Ensures intercompany purchase orders and documentation is released to have product offering placed into production. Ensure the procurement of all products from the appropriate parties. Works with third party vendors to acquire buyout items. Partners with procurement team to maintain project profitability by managing cost of products from third parties. Works with internal systems and colleagues to obtain Xylem products from other Xylem locations.
• Staff Leadership: Work with the Service Center Manager to hire, develop, support, supervise and coach multiple direct reports (shop personnel). Execute the established training program for all shop service personnel. Ensure staff adhere to established policies, procedures (safety, operational, equipment care/use,), and stay in compliance with applicable regulations (such as DOT).
• Scope Delivery: Understands the contract and the scope of the project. Works directly with project sales and operations team to ensure the positive delivery of the scope. Schedules and manages field staff in executing scope for the projects. When applicable, provides input during the proposal phase of projects.
• Safety: To ensure that our team members adhere to all of the Xylem Safety training and protocols for each given task and have the necessary PPE to do so. Promotes a safety focused culture by carrying out and ensuring a regular with every team member with daily safety talks.
• Internal and External Communication: Keep internal stakeholders informed of shop repair activities, as well as risk and mitigation strategies. Ensure the Service Center Manager is informed of repair related updates, safety, production reports, project related issues/scope of work.
• Quality Management: Responsible for effective quality assurance and quality control on all aspects of the service repairs. Analyze data, identify discrepancies, and develop and implement corrective actions.

Benefits

• At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees