Service Project Manager

Acara•Cary, NC

47d•$30 - $30•Hybrid

About The Position

Are you a Service Project Manager looking to join one of the top companies in the Manufacturing industry ? Are you looking to further your career and grow? Do you have experience in customer success, technical support, onboarding, or sales engineering roles ? If you answered yes to those three questions, then apply today! Acara Solutions seeks highly qualified candidates to work Hybrid with our client in Cary, NC. Interested? Here's what you'd do: Back-end support for online tools and customer-facing activities. Assist with portal registration, SAP connectivity/data issues, and customer onboarding. Respond to customer surveys, help navigate websites, and possibly conduct product demos. Additional resource to support SAP transition from P40 to P58 under the Pinnacle project. Focus on mitigating customer impact during cutover for online services (Team Play Fleet, e-commerce platform). We are seeking a customer-focused, tech-savvy professional to join our team temporarily to drive the successful adoption of our customer-facing digital platforms — primarily our next-generation customer portal and our existing e-commerce parts-ordering platform. This role will act as the frontline “digital concierge” for new and existing customers, removing registration and access friction, delivering live demos, and representing all online services with professionalism and enthusiasm. Proactively reach out to customers (via phone, email, and video calls) who have started but not completed registration on our customer portal or the e-commerce platform. Troubleshoot and resolve registration, login, and browser-related issues in real time. Conduct 1:1 and small-group live demos of our customer portal and the e-commerce platform (via Teams or similar). Guide customers through initial setup, account configuration, and first-time part ordering or service requests. Document common obstacles and feedback; collaborate with product, engineering, and support teams to eliminate recurring issues. Create and maintain lightweight self-help resources (short video tutorials, FAQ updates, step-by-step guides) based on real customer pain points. Serve as the “voice of the customer” for our customer portal during and synching with the team. Track and report key onboarding metrics (registration completion rate, time-to-first-order, demo-to-activation rate, OSAT from supported customers). Here's what you'll get: Pay: $30.00 / hr . Hours: 40 hrs/Week. (1 st shift). Length: Contract (12 months ). Sound like a good fit? APPLY TODAY About Acara Solutions Acara is a premier recruiting and workforce solutions provider—we help companies attract and retain top talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

Requirements

High School Diploma or GED.
Minimum 2 years of experience in customer success, technical support, onboarding, or sales engineering roles.
Minimum 2 years of experience in troubleshooting web applications (browsers, cookies, cache, SSO, MFA, permissions).

Nice To Haves

Associate Degree.
Bachelor's Degree.
Digital skill set (comfortable with technology, online services).
Customer-facing communication (written and verbal).
Ability to lead small product demos.
SAP experience, e-commerce/marketing background, interest in healthcare.
SaaS or e-commerce experience.
Proven ability to explain technical concepts to non-technical users in a clear, patient, and confident manner.
Comfortable delivering live product demos and training sessions over video conferencing tools.
Excellent written and verbal communication skills — you will write customer emails and lightweight documentation daily.
Good organizational skills and attention to detail.
Able to manage 20-30 customer interactions per day while maintaining quality.
Empathetic problem-solver who genuinely enjoys helping people succeed with new technology.
Self-starter who thrives in a fast-moving, ambiguous environment (this is a brand-new platform rollout).
Team player willing to jump in and assist with whatever is needed to ensure an excellent customer experience.

Responsibilities

Back-end support for online tools and customer-facing activities.
Assist with portal registration, SAP connectivity/data issues, and customer onboarding.
Respond to customer surveys, help navigate websites, and possibly conduct product demos.
Additional resource to support SAP transition from P40 to P58 under the Pinnacle project.
Focus on mitigating customer impact during cutover for online services (Team Play Fleet, e-commerce platform).
Proactively reach out to customers (via phone, email, and video calls) who have started but not completed registration on our customer portal or the e-commerce platform.
Troubleshoot and resolve registration, login, and browser-related issues in real time.
Conduct 1:1 and small-group live demos of our customer portal and the e-commerce platform (via Teams or similar).
Guide customers through initial setup, account configuration, and first-time part ordering or service requests.
Document common obstacles and feedback; collaborate with product, engineering, and support teams to eliminate recurring issues.
Create and maintain lightweight self-help resources (short video tutorials, FAQ updates, step-by-step guides) based on real customer pain points.
Serve as the “voice of the customer” for our customer portal during and synching with the team.
Track and report key onboarding metrics (registration completion rate, time-to-first-order, demo-to-activation rate, OSAT from supported customers).