Service & Project Coordinator - Portland,OR/ Vancouver, WA Area

Commercial Fire Protection, Inc. • Portland, OR

97d

About The Position

We are seeking an experienced Service & Project Coordinator to join our Commercial Fire Protection team in the Portland Area.
This professional will need the skills and ability to provide project and service coordination and office administrative support. Job duties include customer service, preparing reports in spreadsheets, scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams. Candidate will work with the Project Managers and installers to ensure consistent best in industry customer satisfaction.

Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries as required.
Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
Complete Service Agreement work orders as required.
Monitor and follow up on work orders.
Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
Procure Parts/Materials for service work orders.
Provide Service Quotes to customers with the assistance of the Service Supervisor.
Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors.
Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
Create reports.
Perform other duties and responsibilities as requested or required.

Requirements

• Skilled and self-motivated individual, team-oriented and can work well alone or together with others.
• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Minimum 2 years experience in service dispatch
• High school diploma or GED equivalent

Nice To Haves

• Fire life safety industry knowledge preferred

Responsibilities

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries as required.
• Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
• Complete Service Agreement work orders as required.
• Monitor and follow up on work orders.
• Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
• Procure Parts/Materials for service work orders.
• Provide Service Quotes to customers with the assistance of the Service Supervisor.
• Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
• Create reports.
• Perform other duties and responsibilities as requested or required.

Benefits

• Company paid medical & dental, vision,401k, life insurance, paid time off and holidays, supportive team environment, mobile device, laptop, tuition reimbursement, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED