Service Program Coordinator

Rural King • Mattoon, IL

70d • $48,000 - $55,000

About The Position

As a Service Program Coordinator, you will be conducting research, analysis, and making recommendations relating to forecasting, replenishment, pricing, and inventory management to support improvement in sales and profitability. Key areas of responsibility include commodity price, space allocation, assortment enhancements, point of sale analysis, promotional performance, new supplier coordination and effective communication with internal and external stakeholders. This position will also be responsible for long-term strategic service account planning to drive growth and match Rural King's customers' demands.

Requirements

• At least 3 years of retail buying, category management, or inventory planning experience, or equivalent combination of experience and education.
• Proficient with Microsoft Office Suite or related software.
• Highly proficient in Microsoft Excel.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and delegate tasks.
• Behaviors must reflect integrity, professionalism, and confidentiality.

Responsibilities

• Responsible for analyzing sales and inventory levels of product category to determine supply chain levels with the vendor.
• Maximize inventory turns, fill rates, and service levels through improved forecasting and communication.
• Create, analyze, and communicate weekly and monthly business reports for key stakeholders.
• Assist with new supplier and current vendor strategy development and vendor planning.
• Recommend vendor SKU modification according to individual store performance.
• Identify underperforming areas and recommend actions to the category manager and vendor.
• Own commodity pricing and recommend pricing strategy based on current trend.
• Ability to develop multiple regional cost/ retail pricing plans to optimize sales and profitability.
• Identify missed opportunities from the previous season as it corresponds to lost sales due to how out-of-stock and over inventory impacts business.
• Provide input on optimal size pack by SKU.
• Analyze space allocation of all programs and develop strategy to optimize sales, profitability, and customer satisfaction.
• Responsible for analyzing and developing growth plan for brick and mortar and ecommerce.
• Use analysis and input from regional managers and customer insights to recommend regional assortment changes.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
• 15% Associate Discount
• Dave Ramsey's SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees