Service Professional

Parallel Ag•Durand Township, IL

5d•Onsite

About The Position

Parallel Ag proudly carries AGCO farm equipment plus a full line of parts to help all farming operations. With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, and more, you won’t find a more extensive inventory of field-ready equipment. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Service Professional to our team! The Service Professional will perform scheduled service, repair, modifications, and total field support for commercial farming equipment while maintaining customer relations and supporting the work of other departments in the dealership. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repair and maintain Combines, Balers (Round and Square), Self-Propelled Wind Rowers, Diesel Engines, Disc Mowers and Planters, and other related agricultural vehicles and equipment Diagnose engine problems and repair or overhaul engines or other related mechanical or structural parts for a variety of equipment types Clearly explain to the customer's satisfaction (if called upon) the diagnosis and repair of the machine in question Respond promptly to customer needs and may assist or manage difficult customer situations Continually seek both technical and product training when available Be able to demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly Maintain a clean and orderly shop and workshop area, collecting and disposing of trash as necessary. This includes inspection, cleaning and maintenance of all equipment used. Report any faulty equipment or hazards to the Shop Foreman or Service Manager. Communicate daily/weekly with supervisor the repair trends, comebacks, and service problems Treat management and other employees with respect and contribute to building a positive team spirit Follow instructions and promptly respond to management direction Work with integrity, always upholding the company's values Perform related responsibilities/accountability as required or directed

Requirements

Prefer High School Diploma/GED, Associates or higher degree
Proven experience with advanced electronics, diesel engines, and/or hydraulics
Strong oral and written communications
Proven ability to establish and maintain positive working relationships with co-workers, vendors and customers
Ability to professionally manage difficult customer situations
Ability to manage the completion of work orders in a timely manner
Must be able to travel to customer sites 50% of the work time
Must be able to work overtime
Must furnish own set of tools

Responsibilities

Repair and maintain Combines, Balers (Round and Square), Self-Propelled Wind Rowers, Diesel Engines, Disc Mowers and Planters, and other related agricultural vehicles and equipment
Diagnose engine problems and repair or overhaul engines or other related mechanical or structural parts for a variety of equipment types
Clearly explain to the customer's satisfaction (if called upon) the diagnosis and repair of the machine in question
Respond promptly to customer needs and may assist or manage difficult customer situations
Continually seek both technical and product training when available
Be able to demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
Maintain a clean and orderly shop and workshop area, collecting and disposing of trash as necessary. This includes inspection, cleaning and maintenance of all equipment used.
Report any faulty equipment or hazards to the Shop Foreman or Service Manager. Communicate daily/weekly with supervisor the repair trends, comebacks, and service problems
Treat management and other employees with respect and contribute to building a positive team spirit
Follow instructions and promptly respond to management direction
Work with integrity, always upholding the company's values
Perform related responsibilities/accountability as required or directed