Service Production Supervisor

Rivian

90d

About The Position

As a Service Production Supervisor, you are the heart of our service center's daily operations—the in-shop quarterback, coach, and strategist rolled into one. You will direct the flow of vehicles through the shop, making the real-time decisions that drive the pace of production. As a dedicated coach, you will be responsible for the growth and performance of our technicians, mentoring their skills and fostering a culture of excellence and collaboration. Crucially, you will act as a master facilitator, clearing the path for your team by ensuring they have the parts, tools, and information needed to perform their best work without interruption. Your mission is to orchestrate a seamless, efficient, and high-quality service experience, empowering your team to get our owners back on their adventures.

Requirements

• 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.
• A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset.
• An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience.
• A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details.
• A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge.
• Passionate About People: You are genuinely invested in the success, growth, and well-being of your team.

Responsibilities

• Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
• Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.
• Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.
• Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.
• Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.
• Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.
• Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.
• Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity like a master strategist.
• Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur.
• Champion a 'first principles' approach to problem-solving, constantly seeking and implementing improvements to the service workflow.
• Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule.
• Analyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements.
• Uphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment.
• Serve as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision.
• Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process.

What This Job Offers

• Number of Employees: 5,001-10,000 employees