Service Production Supervisor

Rivian • Mill Creek East, WA

5h • Onsite

About The Position

Rivian is on a mission to keep the world adventurous forever, building emissions-free Electric Adventure Vehicles. The company constantly challenges what’s possible, reframes old problems, seeks new solutions, and operates comfortably in unknown areas, with a diverse team united by a love for the outdoors and a desire to protect it for future generations. As a Service Production Supervisor, you are the heart of the service center's daily operations, acting as an in-shop quarterback, coach, and strategist. You will direct the flow of vehicles through the shop, making real-time decisions that drive the pace of production. As a dedicated coach, you will be responsible for the growth and performance of technicians, mentoring their skills and fostering a culture of excellence and collaboration. Crucially, you will act as a master facilitator, clearing the path for your team by ensuring they have the parts, tools, and information needed to perform their best work without interruption. Your mission is to orchestrate a seamless, efficient, and high-quality service experience, empowering your team to get owners back on their adventures.

Requirements

• 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Nice To Haves

• High School Diploma, GED, or other recognized high school equivalency credential preferred

Responsibilities

• Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
• Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.
• Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.
• Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.
• Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.
• Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.
• On-site cross team collaboration (DMO/VO/Sales)
• Vendor Relationship Management (Amazon/DSP Accounts)
• Communication: ensuring participation in huddles and enabling transparency on performance indicators
• Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.
• Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity like a master strategist.
• Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur.
• Champion a "first principles" approach to problem-solving, constantly seeking and implementing improvements to the service workflow.
• Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule.
• Analyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements.
• Uphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment.
• Serve as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision.
• Proper Documentation: reviewing accuracy of tech work order notes
• Customer Advocacy: Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process.

Benefits

• paid vacation
• paid sick leave
• competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance
• opportunity to participate in Rivian’s 401(k) Plan
• Employee Stock Purchase Program
• annual performance bonus
• equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed