Service Product Transformation Associate

JPMorgan Chase•Plano, TX

About The Position

Are you ready to shape the future of client banking and business technology? Join a dynamic team driving innovation and transformation across global markets. This is your chance to make a real impact by enhancing client experiences and streamlining business processes. Work alongside talented professionals, leveraging cutting-edge technology and automation. Be part of a collaborative environment where your ideas and contributions matter. As a Product & Transformation Associate within the Product & Transformation team, you play a pivotal role in supporting business growth and delivering outstanding client and employee experiences. You will collaborate with colleagues across regions, helping to develop smarter, more efficient processes that make a tangible difference. Your work will empower teams to deliver exceptional service and drive meaningful change within the organization.

Requirements

2+ years of experience in customer success
Strong verbal and written communication skills
Proficiency in technology and data systems, with a willingness to learn new tools
Demonstrated analytical and critical thinking abilities
Experience working in a collaborative, team-oriented environment

Nice To Haves

Experience with project management, product development, or transformation initiatives
Familiarity with tools such as Pitchpro, Confluence, JIRA, SharePoint, Excel, or Alteryx
Exposure to AI/ML automation technology and large language models
Ability to create impactful presentations and formal communications
Experience supporting global teams or stakeholders across multiple regions
Knowledge of customer onboarding and adoption processes

Responsibilities

Execute product adoption and expansion initiatives through data analysis and retention
Participate in regular meetings and maintain accurate notes to ensure effective execution
Investigate and resolve customer issues promptly and efficiently
Track and analyze key metrics to measure project success
Communicate achievements and system enhancements to stakeholders
Develop and maintain supporting materials for customer onboarding and adoption
Collaborate with cross-functional teams to ensure seamless customer experiences
Organize technical solutions for data analysis and reporting
Create presentations and formal communications for senior stakeholders
Engage with users to understand support processes and identify improvement opportunities
Network and influence change through in-person and virtual interactions