This role is part of Hitachi Energy’s Service Business, focused on Digital Solutions that support field services, products, components, and systems across the power grid. You will partner with Operations, Quality, Engineering, Supply Chain, Marketing, and Sales to deliver reliable solutions, enhance customer experience, and improve service excellence. Your work spans training internal teams and customers on new products, guiding troubleshooting for field service engineers, coordinating improvement projects, and reviewing technical drawings to align scope and execution. You’ll contribute across the product/service lifecycle—from development and launch through maintenance and customer support—while occasionally representing the business at industry events. Expect periodic travel (about 15–20%) to support project meetings, conferences, and customer visits.