Service Processor II, Claims Payment Services

Lincoln Financial•Papillion, NE

2d•$23 - $32•Remote

About The Position

We are excited to bring on a Service Processor II into our Payment Services team to join our Group Protection Shared Services Team supporting Workplace Solutions. Background Details The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As a Payment Specialist II, you will be responsible for supporting our claims organization by calculating and issuing complex short and/or long-term disability payments, using various excel calculation tools, knowledge of policy/contract provisions, benefit offset options, and work earnings. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

Requirements

High School diploma or GED.
2 - 3 Years of progressive experience in a financial services environment, such as payroll services, directly aligned to the specific responsibilities for this position (Required)
Ability to communicate effectively (verbal/written).
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to work with others in a team environment.
Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Nice To Haves

Ability to work in a fast-paced production environment with the ability to adapt as needed.
Ability to work in various excel documents with a high comfort level of mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances.
Ability to articulate/alter provisions – comfortable with contract language.

Responsibilities

Establish complex payments in system, document claims accurately and comprehensively, and update/maintain payment tracking system with key dates and outcomes.
Partner with internal and external areas to achieve financial accuracy and stability for our claimants, using contracts, state guidelines, and various other income earnings. In addition, you will communicate via email or by phone with employers, claims specialists, and/or claimants to gain financial data and other information needed to determine and calculate benefits.
Gather and review information needed for decisions from multiple sources, including claim case managers, claimants, vendors and customer contacts.
Work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriate around service level agreements and performance guarantees. In addition, you will make routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines
Apply expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
Establish follow-up tasks for claims examiners that require ongoing payment adjustments or oversight. In addition, you will identify and act upon claims with potential for benefit offset based on other income sources.
Adhere to financial controls under Sarbanes-Oxley, corporate compliance, and GAAP.

Benefits

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume