Service Porters & Service Writers

Puente Hills Hyundai • Industry, CA

252d

About The Position

We are currently looking for a service writer to join our team. The service writer will be responsible for maintaining the Customer Service Index (CSI) rating as set by the dealership service manager and will oversee the entire customer service experience from the service drive until the vehicle is returned to the customer. This role involves scheduling appointments, generating estimates, advising customers on vehicle care, and effectively communicating timelines for repairs and maintenance. The service writer will also follow up with customers regarding any changes in estimates or pick-up times, document repair and maintenance changes, resolve customer complaints, and establish strong relationships with customers to encourage repeat and referral business.

Requirements

• Minimum high school diploma or GED equivalent required
• At least six months to one year automotive industry or related experience and/or training
• Broad knowledge of new vehicle technologies
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver's license and clean driving record
• Professional appearance and work ethic

Nice To Haves

• female friendly dealer :)

Responsibilities

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Schedule appointments and generate estimates
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED