Service Porter

Browns Alexandria Mazda•Alexandria, VA

12h•Onsite

About The Position

The Service Porter is responsible for supporting the service department by maintaining an organized, safe, and efficient lot while delivering exceptional customer service. This role includes vehicle handling, customer transportation, and general upkeep of dealership property.

Requirements

Valid driver’s license with a minimum of 3 years driving experience
Strong attention to detail and organization skills
Excellent customer service and communication skills
Ability to work outdoors in various weather conditions
Ability to move quickly and safely in a fast-paced environment
Standing, walking, and driving for extended periods
Ability to lift up to 25 lbs
Ability to enter and exit vehicles frequently

Nice To Haves

Ability to drive manual transmission (preferred but not required)

Responsibilities

Park vehicles in designated areas in an organized and efficient manner
Retrieve vehicles quickly for customers and service staff
Maintain proper vehicle flow in service drive and parking lot
Tag and track vehicle locations accurately
Keep parking lot clean, organized, and free of debris
Ensure clear access to service lanes and fire lanes
Monitor lot for safety hazards and report issues immediately
Assist with snow removal, salting, or basic lot upkeep (as needed)
Shuttle customers to and from home, work, or other approved locations
Provide a safe, courteous, and professional driving experience
Maintain cleanliness and fuel levels of shuttle vehicles
Pick up and drop off customer vehicles as requested
Perform basic vehicle inspections before and after transport
Ensure proper documentation and authorization for all movements
Greet customers upon arrival and assist with directing them to advisors
Assist with moving vehicles in and out of service bays
Help prepare vehicles for delivery (light cleaning, removing protective coverings)
Maintain cleanliness of service drive and waiting areas
Assist technicians and advisors with vehicle movement needs
Support internal departments with vehicle transfers when needed
Perform basic vehicle checks (fuel level, mileage verification, visible damage documentation)
Assist with loaner/rental fleet organization and readiness
Ensure keys are properly stored and secured at all times
Conduct end-of-day lot walk to verify vehicle placement and security
Support inventory organization for used/new vehicles when needed
Maintain compliance with dealership safety and insurance policies