Service Plumber

Team Kline • Waukee, IA

98d

About The Position

The Plumbing Service / Warranty Technician is responsible for performing residential and commercial service calls, diagnosing plumbing issues, and completing warranty repairs with accuracy and professionalism. This role involves interacting directly with customers, troubleshooting problems on-site, and ensuring high-quality, code-compliant workmanship. The technician serves as the face of the company in the field, maintaining strong communication with management and clients while representing company standards and values.

Requirements

• 2+ years of plumbing service or warranty experience.
• Valid Journeyman Plumber’s License (preferred; required in some areas).
• Valid driver’s license and insurable under company vehicle policy.
• Strong customer service and troubleshooting skills.
• Ability to work independently and efficiently.
• Physical ability to perform job duties, including lifting and confined space work.
• Proficient use of hand and power tools.

Responsibilities

• Perform service calls and warranty work, including diagnostics, repairs, and minor installations.
• Communicate effectively with customers, explaining findings and recommending solutions.
• Accurately diagnose plumbing issues and provide efficient, lasting repairs.
• Complete required documentation, including service reports and warranty claims.
• Ensure all work meets plumbing code and safety standards.
• Maintain a clean and organized work environment, including job site and company vehicle.
• Collaborate with dispatch and management for scheduling and job updates.
• Mentor and support apprentices as needed during service visits.
• Maintain inventory of service vehicle materials and request restocks as needed.
• Follow all company policies regarding conduct, safety, and vehicle use.

Benefits

• Comprehensive medical, dental, and vision insurance plans, plus life and disability coverage.
• 401k with company match, plus an Employee Stock Ownership Plan (ESOP).
• Generous paid holidays, PTO, and paid time off.
• Accredited on-site apprenticeship, schooling and career development opportunities.
• Company outings, opportunities to win cash prizes, and a team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees