Harrah's Cherokee Casino Resort-posted about 1 year ago
$32,448 - $46,696/Yr
Full-time • Entry Level
Cherokee, NC
Administrative and Support Services

The Service Person at Harrah's Cherokee Casino Resort is responsible for providing excellent service to restaurant customers, ensuring their satisfaction and enhancing their dining experience. This role involves greeting guests, taking food and beverage orders, and maintaining a clean and organized environment. The Service Person must adhere to company policies and guidelines while delivering outstanding service and building relationships with customers.

  • Greet guests and provide menus
  • Take food and beverage orders and communicate with kitchen personnel
  • Ensure guest satisfaction by returning to tables regularly
  • Deliver checks and handle cash transactions
  • Maintain two-minute table turn times
  • Build relationships with customers
  • Ensure service recovery activities
  • Exhibit sound decision-making and motivate team members
  • Participate in team projects and committees
  • Take drink orders and present drinks to guests
  • Complete pre, running, and post shift side-work requirements
  • Maintain a clean and safe environment for guests
  • Monitor guest alcohol consumption and intervene as needed
  • Adhere to regulatory and company policies
  • High school diploma or GED required
  • Six months prior food service experience preferred
  • Legible handwriting
  • Knowledge of beverage and food service
  • Ability to carry food and beverages safely
  • Familiarity with tray service
  • Ability to perform basic math operations
  • Excellent customer service and communication skills
  • Ability to complete cash and charge transactions
  • Willingness to learn and adapt
  • Attention to detail and observant
  • Documented teamwork behaviors and attitudes
  • Neat, professional appearance with excellent personal hygiene
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