Service Parts Inventory Analyst
About The Position
At Gatekeeper Systems, we’re revolutionizing retail loss prevention and customer safety through a powerful combination of physical deterrents and cutting-edge technology—including AI, computer vision, and facial recognition. As a global leader with over 25 years of industry excellence and a growing, diverse team of 500 employees across offices in North America, Europe, Australia, and Asia, we’re driven by innovation, integrity, and impact. Join us and be part of a mission-focused team that’s making a real difference in the future of retail, providing innovative solutions and services that redefine industry standards. We are seeking a Service Parts Inventory Analyst. Responsible for planning, forecasting, and controlling service parts inventory to support break-fix, maintenance, and field service needs. The role ensures parts availability for ASPs and GKS techs while optimizing carrying cost, obsolescence, and fulfillment SLAs. The ideal candidate is able to perform administration work over a broad base of Field Services responsibilities, including, but not limited to report, processing, coordination, communication, returns management and general administration.
Requirements
- Uncompromised approach to and respect for confidentiality.
- Unquestionable workplace ethics.
- Professional demeanor on telephone, within Corporate and Distribution Center location contacts and with all external vendors and candidates.
- Welcoming, positive, and inclusive attitude.
- Ability to communicate with and work effectively through other people at all levels of the Company.
- Highly organized, detail-oriented, and great follow-up and follow-through skills.
- Computer skills, including software used in this office (Navision, Word, Excel, PowerPoint, Outlook).
- Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics.
- Ability to multi-task and prioritize effectively without continuous supervision.
- Bachelor’s degree in Supply Chain, Operations, Analytics, or Engineering
- 3–5+ years in service parts planning, field service inventory, or spares management
Nice To Haves
- Certifications (CPIM, CSCP, CLSSGB)
- Experience with multi-location stocking networks, RMAs, and reverse logistics
Responsibilities
- Process Transfer order receipts
- Process RMA receipts
- Manage rework projects to control aging.
- Manage EOL product.
- Manage scrapping unsellable product.
- Manage remote location inventory counts and audits.
- Create FEDEX Freight return numbers
- Coordinate cycle count with internal and external parties
- Maintain inventory accuracy
- Accurate stock management for third parties and internal field staff
Benefits
- Attractive Total Compensation Package, including annual bonus
- Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
- 401(k) Plan with Employer Match
- Generous Paid Time Off (PTO) policy
- Observance of 11 paid company holidays
- Various Employee Engagement Events
- Exciting Growth Opportunities
- Positive Company Culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
