Service Parts Coordinator

ZEISS Group • Minneapolis, MN

83d • $45,000 - $56,000

About The Position

The Service Parts Coordinator serves as a support liaison to Deployment and Field Service Technicians. The Service Parts Coordinators’ primary focus is to take point and/or support the Service organization, collaborating with Operative Purchasing and other internal process partners on part escalations for field service, back ordered parts and stock transfers, where the proposed solution is not satisfactory to our customers’ needs or when a plan cannot be determined to satisfy the customers’ expectations. Additionally, support the return of field service parts process.

Requirements

• Minimum of 3+ years with ZEISS Service Deployment or relevant experience.
• Knowledge of primary processes is resourceful and inquisitive.
• Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync.
• Working knowledge SAP and CRM or other dispatching software preferred.
• Previous experience with high touch with internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail.
• Ability to multitask and handle multi-level situations while delivering customer centric experience based on the following criteria.
• Little to no supervision.
• High attention to detail.
• Time sensitive restrictions.
• High sense of urgency.
• Ability to work as a team and independently.
• Proficient, effective, and adaptable verbal and written communication skills, adaptable to audience.
• Demonstrates flexibility to change, adaptability and follow through when presented with high pressure situations and opposing views and a positive can-do attitude.
• Solution driven, and can operate from a neutral point of view, focused on the WIN-WIN.
• Forward thinking, ethical and operates based on company values.
• Possesses general knowledge of other departments.
• Dependable, accountable and demonstrate strong work ethic.
• Embracing of coaching and feedback and effectively delivers feedback.
• Participates in the training and cross training of other team members on processes and procedures and development of work instructions.

Responsibilities

• Working understanding of Field Service Scheduling and service transaction types.
• Interfaces with internal process partners, such as Operations, Projects, Customer Care, Billing, Regional Service Managers and Technical support, Shipping, Operative Purchasing to drive solutions.
• Collaborates with internal process partners both Deployment and Launch on planned and unplanned services new machine installations, order creations, confirmations.
• Works with Deployment, Launch and Deployment Supervisor for feedback on process questions, and feedback.
• Participates in projects where Service Deployment processes and other opportunities are a focus.
• Possesses a working understanding of Deployment Processes, CRM, SAP, and Innosoft.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees