Service Parts Associate

Cummins • Springdale, AR

109d • $47,200 - $70,800

About The Position

Cummins is looking for a Service Parts Associate to join their team in Springdale, AR. The position will be responsible for assisting all distribution business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. In this role, you will make an impact in the following ways: Carry out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions. Maintain a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalate customer issues to more senior parts personnel or supervisor when needed. Maintain a neat and clean appearance in the customer parts area and parts warehouse. Support other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision. Utilize various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner. Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other part-related duties as assigned by management. Comply with Health, Safety, and Environmental standards, policies, procedures, and regulations.

Requirements

• High school diploma or certificate of completion of secondary education or equivalent experience.
• Some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Customer service experience is required.
• Diesel engine familiarity is a great asset.

Responsibilities

• Carry out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
• Maintain a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
• Escalate customer issues to more senior parts personnel or supervisor when needed.
• Maintain a neat and clean appearance in the customer parts area and parts warehouse.
• Support other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
• Utilize various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other part-related duties as assigned by management.
• Comply with Health, Safety, and Environmental standards, policies, procedures, and regulations.

Benefits

• 401(k) Retirement Savings Plan
• Cash Balance Pension Plan
• Medical/Dental/Life Insurance
• Health Savings Account
• Domestic Partners Coverage
• Full complement of personal and professional benefits

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing
• Education Level: High school or GED