Service Parts Associate

Cummins Talent Acquisition • Chesapeake, VA

90d

About The Position

We are looking for a talented Parts Professional to join our team specializing in Parts for our Distribution Unit in Chesapeake, VA. In this role, you will make an impact in the following ways: Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies. Provide accurate documentation and continual communication to the customer throughout the entire process. Work with internal and external customers at parts counter in local branch. Complete training in line with business requirements. Operate forklifts and other warehouse machinery. Comply with HSE standards, policies, procedures & regulations.

Requirements

• Experience in parts handling and customer service.
• Ability to operate forklifts and other warehouse machinery.
• Strong communication skills for customer interaction.
• Knowledge of Health, Safety, and Environmental standards.

Nice To Haves

• Experience in mentoring and training less experienced personnel.
• Familiarity with inventory management systems.
• Ability to upsell products and services.

Responsibilities

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
• Uses appropriate personal protective equipment.
• Carries out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
• Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
• Escalates customer issues to supervisor when needed.
• Maintains a neat and clean appearance in the customer parts area and parts warehouse.
• Personally leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
• Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.
• Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods.
• Participates as a team member on parts department related improvement assignments and projects as needed.
• May lead small, limited portions of improvement activities.
• Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
• Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees