Service Parts Associate

Cummins • Avondale, AZ

115d

About The Position

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision. We are looking for a talented onsite Service Parts Associate to join our team specializing in Service for our Branch in Avondale, AZ! We offer competitive pay and benefits! In this role, you will make an impact in the following ways: Under moderate supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices. Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions). Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate. Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner. Perform other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, operating forklift, inventory management tasks, core processing or other parts-related duties as assigned by management.

Requirements

• Significant experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications and ability to generate reports.
• Prior parts, inventory and warehouse experience preferred.
• Excellent customer service skills and effective communication in a positive and professional manner.
• Ability to physically lift 50 pounds occasionally and wear required personal protective equipment.
• Maintain a neat and clean appearance in the customer parts area and parts warehouse.

Nice To Haves

• Parts experience preferred.
• Willingness to learn and use forklift.

Responsibilities

• Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts.
• Carry out customer parts counter duties including receiving parts calls and assisting walk-in customers.
• Complete all paperwork and process transactions including cash handling, check and credit card transactions.
• Develop positive relationships with internal and external customers.
• Identify and act on opportunities to upsell supporting products and services.
• Support other parts personnel in sourcing and locating complex parts requests.
• Manage stock levels, shipping and receiving parts, and warehouse activities.
• Operate forklift and perform inventory management tasks.

Benefits

• 401(k) Retirement Savings Plan
• Cash Balance Pension Plan
• Medical/Dental/Life Insurance
• Health Savings Account
• Domestic Partners Coverage
• Full complement of personal and professional benefits.

What This Job Offers

• Industry: Machinery Manufacturing
• Education Level: High school or GED