Service Partner - MPSC Service

Paychex • West Henrietta, NY

414d • $40,851 - $64,189

About The Position

The Service Partner role at Paychex involves providing customer service for multiple Paychex products with minimal guidance. The position focuses on maintaining good customer relations, resolving claims and complaints, and proactively educating clients. The role requires in-depth knowledge of at least one Paychex product and the ability to solve complex problems while mentoring less experienced colleagues.

Requirements

• Bachelor's Degree - Required.

Responsibilities

• Provides customer service for multiple Paychex products under minimal guidance.
• Ensures good customer relations are maintained and resolves customer claims and complaints effectively.
• Proactively educates and informs clients, initiating improvements based on feedback.
• Maintains an advanced working knowledge of multiple Paychex products and industry policies.
• Identifies and implements opportunities for process improvements.
• Demonstrates advanced skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Acts as a resource and mentor for less experienced teammates.
• Cultivates strong relationships with clients and internal/external partners to deliver quality service.
• Proactively identifies opportunities to enhance clients' service experience.

Benefits

• Competitive hourly pay range of $19.64 - $30.86, with total compensation based on geographic location, skills, education, and experience.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree