Service Order Dispatcher l

APTIM

7d • Onsite

About The Position

The Work Control Service Order Dispatcher will support APTIM Federal Services by
successfully receiving, recording, and distributing a wide variety of Demand
Maintenance Orders (DMO) in a call center environment, while utilizing systems
including Maximo, General Fund Enterprise Business System(GFEBS), and Army
Maintenance Activity (ArMA). This position also provides support to government,
management team, project coordinators, and shops while ensuring proficiency of
work and meeting deadlines while adhering to office procedures.

Requirements

• Must have 1-3 years of experience being a Service Order Dispatcher
• Must have High School Diploma or equivalent
• Valid State Driver's License
• Meet requirements for: drug screening, background check, and MVR check (MVR points are subject to company policy)
• Must be able to obtain Common Access Card (CAC)

Responsibilities

• Receives a variety of inbound calls from customers across the Ft. Benning installation regarding DMO requests for HVAC, plumbing, electrical, grounds services, building monitoring, alarm maintenance, locksmith, and appliance services.
• Records caller information and the service requested to input DMOs in Maximo, GFEBS, and ArMA.
• Prioritizes DMOs based on level of urgency and service requested.
• Assists with converting Individual Job Order (IJO) 4283 into a DMO service order.
• Attend departmental meetings and trainings.
• Other job duties as assigned

Benefits

• Wage rates and fringe benefits for this position are governed by terms of a collective bargaining agreement (CBA) between the company and a union with jurisdiction for the job location.
• CBAs for union projects typically include a retirement plan (such as a pension, annuity, or 401(k)), health insurance (e.g., medical, dental, vision), and other benefits.
• APTIM pays the costs for some fringe benefit plans for employees working on union projects. Under some CBAs, however, you may be required to contribute a percentage of your wages toward the cost of these benefits.
• Additionally, you may also qualify for paid sick leave, paid holidays, paid vacation, and supplemental insurance plans (e.g., life, short-term disability, long-term disability). The CBA contains the terms and conditions of eligibility as well as information about any costs to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED