Service Operations Technician 3

Intuitive•Peachtree Corners, GA

About The Position

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Primary Function of Position The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

Requirements

2-4 years related experience, or degree in a STEM field, or equivalent combination of education and experience.
Ability to read, write, and understand English
Ability to interpret written instructions
Ability to do basic math
Ability to apply logical understanding to carry out instructions
Ability to communicate effectively with technical and non-technical internal customers
Proficient use of computer and associated programs
Acute attention to detail
Excellent hand eye coordination
Ability to handle small parts and tools
Ability to work varying shifts
Ability to work in a team environment
High School Diploma or equivalent vocational training; and/or on the job training
Ability to lift up to 50lbs.
Able to use office and test equipment in a typical office/light manufacturing environment.
Repetitive motion.
Substantial continual motion.
Excellent hand-eye coordination.
Vision abilities required include close, distance, color, depth and ability to adjust focus
Typical production & repairs environment.
General knowledge of clean and organized work areas and practices.
High urgency and stress associated with customer deadlines.
Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone.
Willing and able to work extended hours when necessary.

Nice To Haves

Associates or Bachelors degree in a STEM field
Proficiency with SAP or equivalent
Proficient with Agile or equivalent
Previous experience executing SQL queries
Previous experience in a regulated industry

Responsibilities

Perform failure analysis, repair, testing, and/or packaging per applicable work instructions and experience
Updates RMA information in SAP such as complaint root cause, complaint codes, pm findings, and repairs needed
Maintains work order information such as the BOM, operations completed, tools used for repair, material used for repair, and test results
Analyzes wiring diagrams, schematics, assembly drawings, and fab drawings to conduct repairs and testing of FRUs
Provide detailed symptom descriptions for Failures uncovered during repair, functional test, and calibration to assist in component level troubleshooting
Conducts quality inspections of own or other’s work to ensure workmanship standards are met
Complete all required documentation per GDP guidelines
Reports quality issues and provides details necessary to create quality notifications (VR, PL, NCs) records transaction in SAP as needed to preserve traceability
Maintains neat and orderly work area in compliance with 6S standards
Follows all safety procedures and protocols