Service Operations Team Leader DE Mobility Customer Service

Siemens • Wilmington, DE

244d • $90,300 - $121,900

About The Position

Siemens Mobility, Inc. is seeking a Service Operations Team Leader to lead all aspects of our onsite maintenance operation in Wilmington, DE. You will be the onsite contact for any issues related to the Siemens fleets. Primarily, your impact will focus on leading the local Siemens team, ensuring technical and material support to the customer, providing a positive customer service experience, and maintaining ongoing, effective communication with all internal and external relevant parties. Your mission is to continually find opportunities for improvement and potential future risks and take appropriate action.

Requirements

• High School Diploma / GED.
• Minimum of 5 years of experience in an industrial or maintenance environment related to technical field service.
• Minimum of 3 years of experience with direct customer service.
• Demonstrated understanding of engineering fundamentals within mechanical and electrical engineering.
• Experience with Microsoft Office suite applications to generate reports, presentations, email communications, and work with spreadsheets.
• Ability to connect with executives, local craft, and customers effectively.
• Well demonstrated verbal and written communication skills and interpersonal skills in English.

Nice To Haves

• Background in rolling stock maintenance and commissioning or other rail-related experience.

Responsibilities

• Operate and promote a safe working environment and be responsible for reporting Close Calls and accidents/incidents promptly.
• Document incidents or issues encountered with the equipment and track issues to resolution.
• Schedule Siemens Technical Support team availability.
• Establish a rapport with Amtrak management and maintenance facility personnel.
• Support Amtrak in completing Scheduled Maintenance tasks and provide technical support for Unscheduled Maintenance.
• Give mentorship and feedback to the team regarding performance, quality, and productivity issues.
• Support overall service contract projects, initiatives, and commitments such as material orders, technical training, and asset management.
• Ensure quality of work completed at the assigned facility.
• Work with the local customer to generate ideas and procedures to make future jobs more efficient and communicate these initiatives with Siemens' management.
• In the absence of Stores Keeper Controllers, perform Material transactions to support the fleet as needed.

Benefits

• Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1.
• Tuition Reimbursement program.
• Mentor Programs.
• Opportunities to contribute innovative ideas and get paid for them.
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED