Service Operations Support Specialist - Frederick, MD

Rohde & Schwarz • Columbia, MD

11d

About The Position

Act as the primary point of contact for the customer for depot, onsite and system service contracts Perform quotation and order management functions Perform administrative functions to ensure timely completion of complex data reports Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives Document processes and work instructions Meet key performance indicator (KPI) objectives relevant to the contract sales program

Responsibilities

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees