Service Operations Support Sales Team Lead

Corebridge Financial • Houston, TX

1d • Onsite

About The Position

The Service Operations Support Sales Team Lead directs the on-site service support team to facilitate high-level operational alignment and partnership with our Wholesaler network.

Requirements

• 7 plus years combined experience in Operations with Corebridge or 10 plus years of Annuity Operations experience outside of Corebridge.
• Knowledge of Fixed, Index, RILA and Variable Annuity products, processes, and industry requirements.
• 5 plus years experience in managing operations and service teams.
• Strong written and verbal communication
• Strong interpersonal skills with high energy level
• Proven track record of problem-solving skills
• Passionate about customer service
• Attention to detail, accuracy and quality
• Ability to work with Senior Management across business lines without supervision
• Strong team player
• Enjoys fast paced environment
• Attendance and performance must be in good standing.

Responsibilities

• Lead a Team of individuals at multiple offices which are dedicated to providing superior service to our Sales Organization.
• Develop guidelines for your Team and make sure they are met.
• Provide coaching to team members and help improve experience.
• Must be physically present at designated office 5 days out of the week during set hours
• Timely handling of service-related questions, escalations, and exceptions
• Partner with Sales Team Management to set expectations for your Team.
• Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors
• Facilitation of exception reviews.
• Develop resolution recommendations
• Ability to think outside the box
• Partner with business units and fellow SOS Leads for service improvements

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed