Service Operations Supervisor

CLIFFORD POWER SYSTEMS INC • Arlington, TX

2d

About The Position

The Satellite Operations Supervisor oversees the daily operations of Satellite Technicians located in the Texas market. The Satellite Operations Supervisor provides the direction necessary to ensure customer satisfaction, profitability, and quality of services for Texas Satellite technicians.

Requirements

• High School Diploma
• 3+ years as a manager or similar position in a service operations environment having supervisory and scheduling responsibilities.
• Prior responsibility for customer relations, problem resolution and scheduling
• Must possess an acceptable understanding of power supply or generator products and services
• Be committed to providing great customer service
• Strong PC skills
• Have great oral and written communication skills
• Be self-motivated and a self-starter
• Ability to multi-task
• Demonstrate leadership characteristics
• Ability to work effectively within a team environment

Responsibilities

• Manages day-to-day Texas Satellite operations and activities to ensure operational integrity, efficiency, and compliance with all CPS policies and procedures.
• Responsible for scheduling and dispatch support for Texas Satellite technicians
• Responsible for creating and managing all repair calls for Texas Satellite technicians.
• Manages parts to ensure on timely delivery for service calls
• Interfaces with customers to ensure customer satisfaction
• Ensures timely submission of paperwork and time for Texas Satellite technicians.
• Monitors KPI’s (open/completed calls, etc.) and ensures indicators are being met.
• Ensures equipment and technicians are following safety policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED