Service Operations Representative
About The Position
Responsibilities include, but are not limited to: Creating a superior client service via phone and electronic channels for N&D® agents, policyholders, and internal clients Attentively listening to caller needs Responding to inquiries in a timely, effective, and professional manner Completing all tasks and interactions with high quality Providing technical support for N&D®'s agency and policyholder portals Properly documenting client interactions Recording of inquiries, comments, and transactions processed Following team Standardized Operating Procedures and contributing to them via feedback to the leadership team Internally recommending improvements in processes for a better experience for clients Taking on related tasks, assignments, and ad hoc projects as required
Requirements
- At least 1-3 years of experience in superior client support experience or transferable customer assistance experience
- Excellent communication abilities and a track record of quality work.
- Professional demeanor
- Ability to multi-task in an evolving environment
- Committed to being detail-oriented and to providing a quality work product
- Collaborative with a customer-service mindset.
Nice To Haves
- Undergraduate degree or equivalent experience preferred but not required
Responsibilities
- Creating a superior client service via phone and electronic channels for N&D® agents, policyholders, and internal clients
- Attentively listening to caller needs
- Responding to inquiries in a timely, effective, and professional manner
- Completing all tasks and interactions with high quality
- Providing technical support for N&D®'s agency and policyholder portals
- Properly documenting client interactions
- Recording of inquiries, comments, and transactions processed
- Following team Standardized Operating Procedures and contributing to them via feedback to the leadership team
- Internally recommending improvements in processes for a better experience for clients
- Taking on related tasks, assignments, and ad hoc projects as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
