SERVICE OPERATIONS MANAGER - VA

Compass Group USA Inc•Charlottesville, VA

44d•$55,000 - $65,000

About The Position

Canteen Vending, a leader in vending, micro-market, and office coffee solutions, is seeking a Service Operations Manager to oversee the coordination and completion of service calls across multiple branches in Virginia, West Virginia, and Kentucky. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and enjoys working with both people and technology. You'll play a central role in keeping our equipment up and running, ensuring our clients experience the dependable, high-quality service Canteen is known for.

Requirements

Prior experience in service operations, scheduling, or dispatch management-ideally in a vending, foodservice, or route-based industry preferred.
Strong technical aptitude and comfort using service management software or similar tools.
Excellent communication, organization, and multitasking skills.
Ability to work independently while maintaining strong collaboration with remote teams.
Customer-first mindset with a proactive, problem-solving approach.
Willingness to travel periodically across branches in Virginia, West Virginia, and Kentucky.

Responsibilities

Oversee the scheduling and dispatching of service calls for vending machines, micro-markets, and office coffee equipment.
Coordinate daily technician assignments and routes across multiple branches to maximize efficiency.
Monitor and ensure timely completion of all service work orders.
Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.
Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.
Track performance metrics and analyze service data to improve response times and technician productivity.
Utilize service management systems and scheduling software to manage daily workflows.
Support a culture of accountability, customer focus, and continuous improvement within the service team.