Service Operations Manager

Rydell Chevrolet GMC Cadillac•Grand Forks, ND

10h•$45,000 - $55,000

About The Position

Rydell Auto Center is seeking a Service Operations Manager to join our growing team in Service. This position will be responsible for improving service department operational efficiency by owning internal administrative processes that directly impact warranty performance, repair order flow, receivables, and overall department support. This role will primarily manage warranty repair orders requiring service management review and action, helping reduce delays, improve claim accuracy, lower warranty receivables, shorten days-to-pay from GM, and reduce preventable warranty rejections. As a secondary responsibility, this role will oversee rental fleet operations, with a focus on vehicle availability, utilization, expense control, and income optimization. This position is intended to remove administrative and process-related workload from the Service and Parts Manager, Service Drive Manager, and Shop Foreman so those leaders can focus more time on coaching, team development, guest experience, and departmental growth. At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. Our Company Vision To Be So Effective That We Are Able To Be Helpful To Others Our Promises to Our Guests One low price, plain and simple, always Relaxed shopping experience Financial solutions for today and your future Real cash value for your trade The right vehicle at the right time You can’t buy the wrong vehicle Dependable service to meet your needs Our Promises to Our Employees Unconditional dedication to excellence Honesty and integrity in all decisions Respecting the uniqueness of every individual Encouraging you to make a difference Championing your lifelong learning Supporting you and your family Giving back to your community

Requirements

Automotive dealership service experience required
Strong understanding of repair order flow, service operations, and dealership processes
Strong organizational skills and ability to manage multiple priorities
High attention to detail and process discipline
Strong communication and follow-up skills
Ability to work cross-functionally with advisors, technicians, parts, warranty administration, and department leadership

Nice To Haves

Experience with warranty administration, warranty documentation, or manufacturer policy compliance strongly preferred
Proficiency with dealership management systems and manufacturer warranty systems preferred
Problem-solving mindset with the ability to identify process breakdowns and drive improvement

Responsibilities

Review and manage warranty repair orders that require service management attention, approval, correction, or follow-up.
Ensure warranty repair orders are complete, accurate, and properly documented before submission.
Work closely with service advisors, technicians, warranty administration, and service leaders to resolve documentation gaps, coding errors, labor op issues, authorization needs, and policy compliance concerns.
Help identify and correct process failures that lead to delayed claims, claim rejections, debits, or excessive receivables aging.
Monitor and prioritize repair orders needing action so they do not stall in the workflow.
Support faster closure of eligible repair orders and quicker claim processing.
Assist in reducing warranty receivables by improving repair order timeliness, completeness, and claim quality.
Partner with the warranty administrator to improve claim submission flow and reduce rework.
Help ensure compliance with GM warranty policies, required authorizations, technician stories, and supporting documentation standards.
Track recurring issues that create bottlenecks and work with management to improve process discipline across the department.
Serve as a central resource for service management-related administrative follow-up that does not require escalation to senior leadership.
Help create consistency in repair order handling, approvals, documentation quality, and internal communication.
Support department leaders by taking ownership of operational tasks that pull them away from coaching and floor support.
Communicate clearly with advisors, technicians, warranty administration, parts, and leadership regarding repair order status and action items.
Assist with process development, SOP improvement, and accountability related to service workflow.
Oversee day-to-day rental fleet operations.
Monitor fleet availability, utilization, turnaround time, and vehicle readiness.
Help maximize fleet income through effective inventory use, clean scheduling, and reduced downtime.
Coordinate maintenance, damage tracking, registration/compliance needs, and replacement timing for rental units.
Review rental processes for opportunities to improve profitability, vehicle usage, and guest satisfaction.
Work with service and administrative staff to ensure accurate billing, contract handling, and unit tracking

Benefits

Excellent health, vision and dental insurance with family and child coverage
Short- and long-term disability insurance and life insurance at group rates
After 1 year, a 401(k) with company matching dollars up to 4%
Paid time off
We also offer great “in-house” benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer.

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