Service Operations Manager

FORTNA

110d • $76,100 - $114,200

About The Position

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves.

Requirements

• Demonstrated experience and understanding and application of management approaches for work direction, motivation, and performance management
• 4+ years of successful experience in a directly related field and successful demonstration of responsibilities of role
• Bachelors or Advanced Degree required
• Knowledge of Automated material handling equipment
• Microsoft Office applications
• Ability to Manage multiple teams simultaneously across multiple locations
• Communicate effectively with customers, vendors and coworkers
• Organize and prioritize a variety of tasks in an effective and timely manner, organize own work, participate in setting priorities and meet critical time deadlines
• Willingness to travel 10%-15%

Responsibilities

• Oversee emergency dispatch of Service Technicians in support of Customer issues
• Lead the invoicing and daily financial tracking of all service maintenance projects and unit as a whole
• Collaborate with Regional Service Managers and coordinate all Service resources to ensure balanced workload and successful project execution
• Manage all aspects of Service Projects from materials, labor, and financial performance
• Lead quick quote estimating for short turn Service opportunities
• Manage North America warranty budgets and activities, including customer communications as required
• Drive continuous improvement across the service operation

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees