Service Operations Manager - South GA/North FL

Siemens Healthineers

89d

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as a Regional Service Manager. • Service Area – South GA/North Florida This is a role well suited to an ambitious professional, looking for the next step in their career.

Requirements

• BS/BA in related discipline or equivalent combination of education and experience.
• Minimum of 5-8 years’ previous field service and/or management experience preferred.
• Superior communication skills (written and verbal) and ability to effectively communicate with stakeholders at many levels within the organization.
• Proven track record of strong customer service skills as well as excellent communication skills.
• Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
• Ability to work both individually and in an established team setting.
• Willingness and ability to travel domestically and internationally at times for training.
• Willingness and ability to work different shifts, on-call, nights and weekends (if applicable).

Responsibilities

• Responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics.
• Acting as the customer liaison on most matters including troubleshooting, escalations, reporting, and general communications.
• Interprets customer demands/feedback and owns the solution.
• Demonstrating strong customer focus by listening to, recognizing and responding to customer input in an effective, timely and courteous manner.
• Direct management of a team of Customer Service Engineers and/or Customer Service Managers (role dependent).
• Developing schedules and assignments based upon customer need.
• Taking the lead in identifying an employee’s level of capability, providing on-the-job training, and recommending additional training.
• Ensure compliance with FDA Good Manufacturing Practices.
• Ensuring that all work is performed with a high level of quality and safety.
• Collaborating across the organization to ensure that customer demands are satisfied.
• Taking initiative as problems and opportunities arise by anticipating and meeting customer needs and company expectations.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees