Service Operations Coordinator

UVeye • Teaneck, NJ

80d • $65,000 - $75,000

About The Position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Service Operations Coordinator to join the US team in Teaneck, New Jersey. This role is part of the Customer and Dealership Relations department and will serve as a key facilitator in ensuring efficient execution of daily operations within the Support Department. This position involves coordinating various operational tasks, supporting departmental initiatives, and facilitating collaboration and communication across teams to optimize productivity and achieve organizational goals and objectives.

Requirements

• Minimum 3 years proven experience in operations coordination, administrative support, or a similar role.
• Great communication skills, including effective communication with clients over email.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects effectively in a high paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Ability to adapt to changing priorities and thrive in fast-paced environment.
• Proficiency in Google Suite, ERP system, Freshdesk/Zendesk or similar ticketing system and project management systems (Asana, Monday or similar).
• Actively promote a culture of positivity, resilience, and optimism through words, actions and behaviors.

Nice To Haves

• A producer in heart and actions.

Responsibilities

• Responsible for parts and shipping logistics using our ERP, while maintaining ongoing communication with clients and field engineers in a changing environment.
• Manage field team’s travel and expense budgets, and be the POC for any travel or logistical team need.
• Generate quotes and Sales orders while ensuring the ongoing progress of each to maintain high service level.
• Own communications with customers through Freshdesk while managing ticket queue, and team’s workflow.
• Work closely with the operations department to ensure replenishment activities and streamlined supply chain of Service dept. needs.
• Support product development and research initiatives by assisting with planning, resource allocation, communications with the R&D and engineering teams, and monitoring project progress.
• Assist in identifying opportunities for operational improvements, streamlining workflows, and implementing best practices to enhance efficiency and effectiveness.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees