Service Operations Associate (Warranty & Repair)
About The Position
The Service Operations Associate (Warranty & Repair Service Representative) performs a wide variety of material handling, operational, and administrative functions to ensure the timely and successful processing of Warranty & Repair claims. S/he serves as the primary focal point for all incoming, in-process, and outgoing material and units to be serviced and is responsible to accomplish the daily goods movement flow efficiently. S/he performs initial inspections upon arrival of units to be serviced, maintaining records of damaged goods and discrepancies by taking pictures and notes; investigates and resolves issues such as unit damage, shortages, and non-conformance; generates sales and work orders; verifies all units have accurate and appropriate identification tags, documentation and paperwork; records and scans all paperwork into designated electronic files; prepares, sorts, and identifies correct part numbers, customers, account status and designated repair station and allocates appropriately. S/he is responsible to distribute shipments to the correct OEM/Repair Station upon arrival; reconcile waybill information and freight amount; prepare parts for final shipment, and confirm pricing on sales orders and invoices upon approval. S/he reports all in house materials daily to the Account Administrator. Overall, this role is a critical hub of organization, logistics and efficient operational throughput for the Warranty & Repair process.
Requirements
- High School Diploma
- 1 Year of Related Work Experience
- Material Handling Safety and Equipment Operation
- Basic Typing and Computer Proficiency
- Basic Counting, Sequence Identification and Matching, and Math Skills
- Visual Inspection
- Shipping & Receiving
Responsibilities
- Performs initial inspections upon arrival of units to be serviced, maintaining records of damaged goods and discrepancies by taking pictures and notes
- Investigates and resolves issues such as unit damage, shortages, and non-conformance
- Generates sales and work orders
- Verifies all units have accurate and appropriate identification tags, documentation and paperwork
- Records and scans all paperwork into designated electronic files
- Prepares, sorts, and identifies correct part numbers, customers, account status and designated repair station and allocates appropriately
- Responsible to distribute shipments to the correct OEM/Repair Station upon arrival
- Reconcile waybill information and freight amount
- Prepare parts for final shipment, and confirm pricing on sales orders and invoices upon approval
- Reports all in house materials daily to the Account Administrator
Benefits
- Employee Stock Ownership Plan
- Medical, Dental, Vision
- 9 paid holidays
- Dedication to work/life balance
- Engaging and active work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
