Service Operations Assistant

Albertsons Companies•DeSoto, TX

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Champion corporate and division customer service programs to meet or exceed service goals.
Assist the Service Operations Manager in managing and scheduling Cashiers, Courtesy Clerks, and Service Supervisors.
In some divisions, assist in supervising the Administrative Coordinator/Bookkeeper and maintain full working knowledge of their duties.
Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to the Service Operations Manager or Store Director when needed.
Serve as an overflow cashier when necessary.
Assist in directing and supervising front‑end operations, including customer traffic flow, lane coverage, cleanliness, and appearance of front‑end sales areas and restrooms.
Ensure compliance with all Company policies and procedures, including: Cash Handling Employee Purchase Restricted Product Sales Coupon and Gift Card Policies Scan Accuracy Scheduling Minors Product Return Policy WIC Sanitation, Safety, and Security Grooming and Dress Code
Report policy violations to the Service Operations Manager and Store Director.
Accurately operate checkstand equipment including cash registers, electronic payment systems, SCO (Self‑Checkout), RAP stations, scanners, and scales.
Maintain strict compliance with all cash handling, refund, void, restricted sale, WIC, check acceptance, and related policies.
Handle cash flow responsibilities such as: Deposits Armored car service Safe counts and transactions Till preparation and pickups Check and refund approvals Monitoring cashier tills
Complete or ensure completion of all front‑end forms and documentation.
Work with the Service Operations Manager and Service Supervisors to resolve variances, irregularities, and payroll issues.
Partner with Division Loss Prevention and the Administrative Coordinator to resolve cash shortages and other shrink issues.
Ensure compliance with Company programs addressing shrink, excessive voids/refunds, and cash handling concerns.
Report scan file issues promptly and ensure front‑end equipment is functioning properly.
Implement emergency procedures during equipment or system malfunctions.
Assist in front‑end employee training alongside the Service Operations Manager and Administrative Coordinator.
Train employees on store policies, customer service expectations, and record‑keeping procedures.
Make schedule adjustments as needed to support customer service levels.
Assist with administrative front‑end tasks including ordering or managing: Money orders Bus passes Lottery Gift cards Postage Change (where applicable)
Balance and maintain control logs for money orders, transfers, lottery, and gift cards.
Ensure accurate completion and maintenance of all necessary administrative paperwork.
Assist in implementing front‑end programs, promotional initiatives, and service-related activities.
Ensure compliance with all Company policies, grooming standards, and dress code.
Perform all job duties with honesty, accuracy, integrity, and a commitment to Company standards.
Carry out additional duties as assigned.

Benefits

medical
dental
vision
disability and life insurance
sick pay
PTO/Vacation pay
paid holidays
bereavement pay
retirement benefits (pension and/or 401(k) eligibility)
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans