Service Operations Assistant - Desoto, TX

Albertsons•Desoto, TX

5d•Onsite

About The Position

DUTIES AND RESPONSIBILITIES Customer Service & Front-End Operations Champion corporate and division customer service programs to meet or exceed division goals. Assist Service Operations Manager in managing and scheduling duties of Cashiers, Courtesy Clerks, and Service Supervisor(s). In some divisions, assist in supervising Administrative Coordinator/Bookkeeper and maintain complete knowledge of their duties. Direct and supervise front-end operations, including monitoring customer traffic flow, coverage of checkout lanes, and cleanliness of front-end sales floor and restrooms. Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Service Operations Manager or Store Director as needed. Serve as overflow cashier when needed. Sales & Performance Goals Work closely with Service Operations Manager to meet sales, service scores, quarterly labor, bag expense, cash shortages/overages, and check expense projections. Assist in implementing front-end programs and initiatives. Compliance & Policy Enforcement Ensure compliance with all company policies and procedures, including: Cash Handling Employee Purchase Restricted Product Sale Coupon and Gift Card policies Scan accuracy Scheduling of minors Product Return Policy WIC Sanitation, safety, and security Grooming and dress code standards Report policy violations to Service Operations Manager and Store Director. Comply with company programs addressing shrink, excessive voids/refunds, and cash handling issues. Cash Handling & Financial Controls Handle cash flow requirements including deposits, armored car service, safe transactions, issues and pickups, tills, approving checks and refunds, and monitoring cashier funds. Complete and ensure completion of all front-end forms. Work with Service Operations Manager and Service Supervisor(s) to resolve cash variances, refund/till irregularities, and payroll violations. Partner with Division Loss Prevention and Administrative Coordinator to resolve cash and shrink issues. Assist with balancing money orders, money transfers, gift cards, lottery, and maintain control logs. Equipment & Technology Accurately operate checkstand equipment including: Cash register Electronic payment system Self-Checkout (SCO) Remote Approval Station (RAP) Scanner and scale Ensure front-end equipment is operational; implement emergency procedures for malfunctions. Training & Leadership Assist in front-end employee training in conjunction with Service Operations Manager and Administrative Coordinator. Make schedule adjustments as needed to support customer service needs. Administrative Duties Assist with ordering and balancing money orders, bus passes, lottery, gift cards, postage, and change (where applicable). Report scan file problems promptly. Maintain accurate records and logs for all front-end transactions and activities.