Service Coordinator

Azureon LLC•Village of Fairport, NY

6d•$50,000 - $65,000•Onsite

About The Position

Precision Pool and Spa Company is a growing family business dedicated to providing exceptional pool and spa services to our customers. We pride ourselves on professionalism, customer satisfaction, and operational excellence. As we expand, we are seeking a detail-oriented and customer-focused Service Office Coordinator to join our team. The Service Office Coordinator serves as the first point of contact for our pool service customers and plays a key role in coordinating daily service operations. This role requires strong customer service skills, organization, attention to detail, and experience working with QuickBooks and scheduling software.

Requirements

Proven over-the-phone customer service experience
Experience using QuickBooks (billing/invoicing required)
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Ability to work independently and collaboratively in a fast-paced environment

Nice To Haves

Previous experience in service coordination, dispatch, or office administration preferred

Responsibilities

Serve as the primary point of contact for pool service customers via phone and email
Schedule pool service appointments using company software and coordinate daily routes with technicians
Provide professional, friendly, and solution-oriented customer support
Process billing and invoicing through QuickBooks
Manage and submit warranty claims with manufacturers and vendors
Maintain accurate customer records and service documentation
Support technicians and management with administrative and service coordination needs