Service Office Associate

Comfort Systems USA Shoffner

81d • $19 - $23

About The Position

We are looking for a Service Office Associate in our Blountville, TN office. This is a full-time, on-site position. This role supports the Service Office Manager in managing incoming customer and technician communications to maintain a positive first impression for all callers and visitors.

Requirements

• Experience in the HVAC Service industry highly preferred.
• Proficiency in Microsoft Office Suite.
• Maintain a positive, cooperative, and teachable attitude.
• Self-motivated / self-starter.
• Excellent communication and customer service skills.
• Proofreading, grammar, and business writing skills.
• Ability to handle multiple tasks effectively.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per day.
• Ability to pass a full background check and drug test.

Responsibilities

• Receiving incoming service calls, ensuring proper communication with customers.
• Perform clerical functions, including generating service work orders and purchase orders.
• Identify, source, acquire, and ensure timely delivery of necessary parts.
• Prepare proposals for customer review and approval.
• Compiling reports and reviewing for accuracy upon work order completion.
• Help resolve customer complaints efficiently and report incidents to management.
• Provide administrative support, including preparing tailored and confidential correspondence.
• Collaborate with the fulfillment team to organize departmental resources and achieve goals.
• Make outbound calls to our customers for feedback regarding their service appointment.
• Other duties as needed for the smooth operation of our Service Department.

Benefits

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company paid short-term disability and voluntary long-term disability.
• Full array of other benefits including Vision, Dental and optional insurance coverage.
• Paid holidays.
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Employee discounts.
• Company-paid and voluntary life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level