Ford-posted about 1 year ago
Full-time • Mid Level
Onsite • Dover, DE
10,001+ employees
Transportation Equipment Manufacturing
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
The ServiceNow Virtual Agent Developer - Team Lead at Ford Motor Company is responsible for leading a team in the transition of the enterprise chatbot to the ServiceNow Virtual Agent platform. This role involves serving as a subject matter expert in Natural Language Understanding (NLU) and Large Language Models (LLM), guiding developers, and driving the overall project strategy to enhance the IT experience for Ford employees. The position focuses on integrating ServiceNow with other LLMs, analyzing metrics for improvement, and collaborating with the Workplace Tech Customer Experience team.
