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The ServiceNow Transformation Lead at Merck Sharp & Dohme is a leadership role responsible for driving program and project management with a focus on stakeholder engagement and organizational change management. This position involves leading a team of scrum masters and project managers to deliver innovative capabilities to the enterprise, while collaborating with product managers and business stakeholders to develop technical roadmaps for the ServiceNow platform. The role emphasizes fostering collaboration, driving results, and maintaining a customer-centric approach to enhance product adoption and value realization.