ServiceNow Systems Engineer

General Dynamics-posted 3 months ago
$110,500 - $149,500/Yr
Full-time • Mid Level
Tampa, FL
Transportation Equipment Manufacturing
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At GDIT, people are our differentiators. As a ServiceNow Systems Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on ServiceNow Systems Engineer joining our team to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

  • Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
  • Experience implementing ServiceNow system solutions in a Linux environment.
  • Proven ability and knowledge of ServiceNow integrations with other systems.
  • Experience implementing and supporting ITOM and ITAM applications to include discovery, asset management, service mapping patterns, and event management.
  • Monitor systems stability to prevent service degradation or interruption.
  • Conduct risk assessments to identify potential gaps.
  • Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.
  • Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.
  • Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
  • Bachelor's Degree with a focus in computer science, information systems, or a related field of study.
  • 5+ years of related experience.
  • Applicable DoD 8140 or DoD 8570 Certification.
  • ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer.
  • ServiceNow ITSM Implementer certification.
  • Java script, html, or CSS experience.
  • Skilled in utilizing best practice engineering methods.
  • Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment.
  • Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API web services.
  • 401K with company match.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities including paid education and certifications.
  • Cutting-edge technology you can learn from and apply to solve real world problems.
  • Paid vacation and holidays.
  • Paid parental, military, bereavement and jury duty leave.
  • Short and long-term disability benefits.
  • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.
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