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The role involves managing integrations with a focus on flexibility and adaptability. You will be responsible for requirements gathering, building solutions, and maintaining communication with clients. The position requires you to demonstrate versatility by taking on various project roles, including documentation, testing, and training. You will work closely with the project team to determine the architecture for integrations, ensuring effective error handling and notifications. The ability to teach and learn from others is essential, as you will participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform. Advising clients on best practices within ServiceNow to create lasting value and enhance experiences is a key responsibility. Collaboration with virtual team members is crucial to achieve project goals and produce high-quality deliverables. You will also be expected to innovate and identify reusable solutions for future engagements.