ServiceNow-posted 3 months ago
Intern
San Diego, CA
5,001-10,000 employees

As an integral member of ServiceNow's GDM Analytics team, the Data Analytics Intern will leverage analytics, data science, and business acumen to help organizational leaders make data-driven decisions. This role will work with opportunity, contract, and usage data to help the organizations of Compliance, Proposals, Professional Services Deal Desk, and Subscription Deal Desk get the most out of their people. This will involve creating predictive analytics solutions and standing up reporting capabilities for the four pillars of GDM. Typical questions you may be asked to answer will range from explicit reporting such as 'What was the opportunity win rate of the Proposals team compared to the overall ServiceNow win rate?' and also more nuanced questions such as 'How does high usage of our products correlate with the potential for upsell during the renewal process?'

  • Conduct ad-hoc analyses based on shifting business needs using SQL, Python, R, and/or Excel
  • Build explainable machine learning models to answer complex business problems
  • Regularly present to organization leaders on the insights they uncover
  • Create reporting capabilities using PowerBI and/or Tableau
  • Take a proactive approach to analytics to suggest the next best steps based on initial insights
  • Pull/combine various (sometimes disparate) datasets together accurately and efficiently
  • Provide compelling data visualizations that drive business leaders towards data-driven decisions
  • Current enrollment in a full-time Master's program in Computer Science or a related discipline at an accredited university.
  • Graduating December 2026, or later
  • 1-2 years of analytics, data, engineering, and/or data science experience
  • Strong understanding of relational databases
  • Intermediate to Advanced SQL knowledge is a must
  • Python or R proficiency is preferred
  • Proactive attitude and approach to work
  • Ability to effectively prioritize deliverables with high quality and on-time delivery
  • Excellent verbal and written communications skills, and problem solving, presentation abilities, and strong business acumen
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • HANA or snowflake experience is a plus
  • Data Science, SaaS analytics, and subscription models experience is a plus
  • Base pay of $43.04/hr
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Flexible time away plan
  • Family leave programs
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