ServiceNow Operational Business Analyst

Redwood Software • VA

82d

About The Position

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships. We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Requirements

• 3-5 years of experience as a Business Analyst.
• Proven experience in business analysis, with a focus on Incident Management, Request Management and IT operational troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• ServiceNow Platform Experience.
• Ability to work collaboratively in a team environment.

Nice To Haves

• Experience in a client-centric environment.
• Familiarity with data analysis tools.
• Understanding of IT service management best practices.

Responsibilities

• Manage the entire lifecycle of incidents from detection to resolution, ensuring minimal disruption to business operations.
• Quickly identify and resolve IT operational issues that pertain to the ServiceNow Platform to minimize downtime and maintain business continuity.
• Facilitate timely communication with stakeholders, including customers and executives, and escalate issues when necessary.
• Utilize data analysis tools to gather insights and recommend improvements to existing processes.
• Maintain clear and effective communication with IT teams and business stakeholders to ensure alignment and understanding.
• Create and maintain comprehensive documentation of system configurations, troubleshooting procedures, and process improvements.

Benefits

• Competitive salary
• Excellent benefits
• Exceptional work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees