ServiceNow Lead Software Engineer - ITSM

JPMorgan Chase • Atlanta, GA

86d • $152,000 - $215,000

About The Position

As a Software Engineer at JPMorgan Chase within the Enterprise Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Requirements

• Formal training or certification on software engineering concepts and 5+ years applied experience
• 6+ years of extensive ServiceNow experience leading the design, development and implementation
• Experience using ServiceNow platform, with demonstrated expertise in at least 2 ServiceNow modules
• Understand customer requirements, translate to high-quality technical solutions
• Develop and manage custom widgets, pages and UI elements to enhance end-user Service portal experience
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular)
• Experience working on system integrations between ServiceNow and other applications using REST API
• Strong analysis, problem-solving, and decision-making skills
• Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability
• Ability to mentor junior developers, fostering a collaborative and innovative team environment
• Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team

Nice To Haves

• HR Service Delivery or ITSM
• ServiceNow portal experience, Virtual Agent Configuration, UI Builder and experience building Configurable workspaces
• ServiceNow Certifications

Responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change
• Adds to team culture of diversity, equity, inclusion, and respect

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities