ServiceNow ITOM & CMDB Technologist

Take-Two Interactive Software, Inc. • New York, NY

125d • $163,400 - $241,820

About The Position

We are seeking a seasoned ServiceNow CMDB Authority to spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. This critical role requires not only deep technical expertise in ServiceNow CMDB but also exceptional interpersonal and leadership skills. You will be instrumental in navigating diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment. This is a unique opportunity to build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets.

Requirements

• Extensive hands-on experience and in-depth knowledge of ServiceNow Configuration Management Database (CMDB) and Common Services Data Model (CSDM) including CI classes, attributes, and dependency mapping.
• Proficiency in configuring ServiceNow Discovery and Service Mapping including MID servers, network and security settings, discovery patterns, schedules and monitoring, data sources and credentials, error handling and troubleshooting, and CMDB health maintenance.
• Strong understanding of IT Asset Management (ITAM) and Vulnerability Response (VR) principles and their integration with CMDB.
• Sophisticated knowledge of the ServiceNow platform, including ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog).
• Experience with scripting (JavaScript, GlideRecord, GlideAjax), Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer flows for custom solutions.
• Ability to implement integrations and automation via IntegrationHub, published connectors, and scripted REST/SOAP APIs.
• Good understanding of data quality concepts, data governance, and data reconciliation processes.
• Experience with data analysis and reporting tools within ServiceNow.
• Familiarity with IT Infrastructure Library (ITIL) framework, particularly CI and asset lifecycle management.
• Understanding of cloud platforms (AWS, Azure, GCP), virtualization technologies (hypervisors, containerization), and Infrastructure as Code for integration within the platform.

Nice To Haves

• Good communication, collaboration and presentation skills, especially across creative teams with complex strengths.
• ServiceNow Certified Implementation Specialist (CIS-CMDB or ITOM) is desired.

Benefits

• Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Fitness allowance, employee discount programs, free games & events and stocked pantries.
• 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees