Zar It Solutions-posted about 1 year ago
Full-time • Senior
Dallas, TX

The ServiceNow ITOM Architect/Sr. Developer will be a key member of the Enterprise Intelligence team, responsible for managing and enhancing ServiceNow's ITOM suite of products, particularly focusing on discovery data integration into the CMDB. This role involves collaboration across business and technology services to ensure effective management of assets and configuration items, driving modernization efforts and maintaining an accurate CMDB. The position offers a unique opportunity for growth through the application of communication and problem-solving skills in a dynamic environment.

  • Lead the strategy and design of ServiceNow ITOM focusing on discovery data integration into the CMDB.
  • Lead Event management implementation efforts to minimize noise.
  • Collaborate with Product Management and the ServiceNow leadership team to drive implementation of new ITOM capabilities.
  • Lead efforts related to consuming additional data sources into the CMDB.
  • Work collaboratively across business and technology services to evolve and mature CMDB.
  • Act as a key SME on various company-wide and IT initiatives impacting the CMDB.
  • Communicate changes to discovery that will impact the SACM data or processes.
  • Stay current on ServiceNow products and applicable discovery and integration technologies.
  • Support, enhance, and maintain existing out of box and custom patterns for on-premise and cloud infrastructure discovery.
  • Develop and implement new discovery patterns.
  • Drive discovery remediations and troubleshooting efforts proactively or on request.
  • Provide visibility to performance and issues related to discovery.
  • Provide direction and support to junior team members.
  • Mitigate risk by following established procedures and monitoring controls.
  • Minimum of 8 years' hands-on experience architecting and implementing ServiceNow ITOM capabilities.
  • Proven track record of maintaining and enhancing existing ServiceNow discovery and Event Management.
  • Experience with initial deployment(s) of ServiceNow discovery in a hybrid environment.
  • SME-level understanding of ServiceNow CMDB hierarchy.
  • Familiarity with Common Service Data Model (CSDM).
  • Knowledge of the Agile methodology.
  • Knowledge of scripting languages including PowerShell or Bash.
  • ITIL certified (Foundation v3 or v4).
  • ServiceNow Discovery certification.
  • Familiarity with Service Mapping is a plus.
  • Experience in a regulated industry is a plus.
  • Preferred certifications: Service Mapping, AWS certification.
  • Competitive pay rate of $90/hr. w2.
  • Hybrid work environment in Dallas, TX or Jersey City, NJ.
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