ServiceNow Hardware Asset Manager HAM Pro

CVS Health • Hartford, CT

383d • $83,430 - $222,480 • Remote

About The Position

As a ServiceNow Hardware Asset Manager at CVS Health, you will be responsible for managing and optimizing IT assets throughout their lifecycle using the ServiceNow platform. This role involves overseeing procurement, deployment, tracking, and retirement of hardware assets, ensuring data accuracy for assets valued over $1 billion. You will collaborate with various stakeholders to implement asset management strategies and lead a team focused on inventory processes and asset records.

Requirements

• 5+ Years of Asset Management Experience - Subject Matter Expert of Hardware Asset Management Practices
• Understanding of Finance and Procurement (accounts payable, depreciation, net book value, fixed assets, sourcing)
• Proficient in the use of ServiceNow HamPro
• Experience with Excel, Visio
• 3+ years of experience leading teams of 5 or more
• 3+ years of experience working with internal and/or external audit teams
• Experience working with major hardware vendors (IBM, Dell, HP, Cisco, etc.)
• Hardware Asset Manager certification (CHAMP)
• Has a collaborative approach to teamwork
• Proficient in Technical Writing
• Demonstrated ability to use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact, and develop resolution options.

Nice To Haves

• ServiceNow CMDB and SAMPro Experience
• Certified Software Asset Management certification (CSAM)
• MicroFocus Asset Manager experience
• Reporting experience (MS Access, Power BI, etc.)

Responsibilities

• Collaborate with stakeholders to define and implement asset management strategies that align with business objectives.
• Partner with asset discovery team to ensure accurate and comprehensive asset records.
• Develop and maintain policies, procedures, and documentation related to IT asset management.
• Perform regular audits and assessments to identify areas for improvement and optimization.
• Provide guidance and support to clients on asset management best practices and compliance requirements.
• Act as a subject matter expert on the ServiceNow platform, staying informed about new features and capabilities.
• Drive continuous improvement initiatives to enhance asset management processes and efficiency.
• Collaborate with cross-functional teams to integrate asset management with other IT service management processes.
• Participate and provide input for Hardware Assessment Management Internal/External audits.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED