About the position
As a ServiceNow GRC Technical Consultant, you will be responsible for implementing and optimizing Governance, Risk, and Compliance solutions within the ServiceNow platform. You will need to collaborate with architects and clients to understand their business needs and translate them into effective GRC processes and functionalities. Your responsibilities will include configuring and customizing the ServiceNow GRC applications, developing workflows, and integrating third-party systems. You will also provide expert guidance on best practices and offer innovative solutions to enhance risk management and compliance processes. Your role will involve staying updated with the latest ServiceNow releases and features, continuously improving the GRC solutions, and contributing to a culture of operational excellence and continuous improvement.
Responsibilities
- Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform's GRC capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals
- Design technical architecture of ServiceNow GRC/IRM solutions, aligning with business objectives and industry best practices. Develop and maintain technical documentation including solution architectures, configurations, and integrations
- Configure and implement ServiceNow GRC/IRM applications and modules, including Risk Management, Policy and Compliance Management, Vendor Risk Management, Audit Management, Business Continuity Management, and other related modules
- Analyze business requirements for GRC/IRM processes, translating them into user stories with technical specifications. Participate in workshops to gather and validate requirements
- Work within an Agile framework, creating user stories, participating in sprint planning and retrospectives, and delivering solutions iteratively
- Develop custom integrations between ServiceNow GRC/IRM and other systems using APIs and scripting. Customize applications and modules for specific business needs
- Conduct thorough testing of configurations and customizations. Develop and execute test plans and scripts
- Provide ongoing support and maintenance for ServiceNow GRC/IRM solutions, troubleshooting issues and implementing enhancements
- Analyze existing GRC/IRM processes and identify improvement opportunities using ServiceNow. Recommend and implement process improvements
- Provide technical expertise on ServiceNow GRC/IRM capabilities and best practices to business stakeholders. Assist with solution selection and road-mapping
- Mentor and train other team members on ServiceNow GRC/IRM functionalities and best practices
Requirements
- BA/BS Degree in IT, Computer Science, IS, or a business-related field or equivalent professional experience
- 4+ Years ServiceNow experience, including custom development, configuration
- 2+ Years ServiceNow GRC/IRC experience
- High Proficiency in ServiceNow scripting (JavaScript, Business Rules, Script Includes, Flow Designer, UI Builder for Workspaces, etc.)
- Strong understanding of GRC/IRM best practices and frameworks (e.g., ISO 27001, NIST, COBIT)
- Experience with ServiceNow integrations using APIs (REST, SOAP)
- Excellent communication, interpersonal, and presentation skills
- Business Process and Solution design experience is a plus
- Team-player mindset and willingness to collaborate with all levels of our organization
- Certified ServiceNow GRC Professional or Certified Implementation Specialist - Risk and Compliance
- Certified System Administrator (CSA) - Preferred
- Certified Application Developer (CAD) - Preferred
Benefits
- Meaningful time off and paid holidays
- Parental leave
- 401(k) with a match
- Highly subsidized health, dental, & vision coverage
- Adoption and fertility assistance
- Short/long-term disability
- Yearly $350 reimbursement account for well-being-related expenses
- Discounted home, auto, and pet insurance
